I have been quite since last Friday because my internet connection was down. Sadly there is no happy ending.
Although content with a 1.5 megabit connection I wanted more. So I requested an upgrade to the 20 megabit service.
Ummm….20Mb, I was just drooling at the thought, I could download the entire DotNotRocks podcast archive in double quick time. I like listening to music or podcasts whilst working. Or I could download my overnight email of around 300 messages in a reasonable time, dumping 295 straight into the spam folder.
But no, instead the engineer at the exchange managed to kill my service entirely. So after 30 minutes on hold contacting the customer service department they promised to get another engineer to the exchange to fix it, but not for another 3 working days.
Eventually the 3 days of isolation pass and I get a call from the engineer, he has fixed it up. I check the connection and sure enough, it now works again. Only later do I check the speed and note that actually he has just put it back to the original 1.5Mb speed.
Well thanks mate, you have managed to waste several days and achieve nothing. Mind you, anyone in Australia will not be surprised by this service level from Telstra. So do I request the upgrade again or just sit back and be thankful I have any connection at all? Being a sucker for punishment I will try again.
